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Ebay wantsme to lose everything

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Date of posting: 2014-11-26 10:06:23
Page Views: 1669
Dispute with: A Business, Company, or Store
Amount: $1 to $1,000
Description: On October 27th, my item sold on eBay. It was a Samsung series 3 laptop and I sold it for around $275. On the 28th I sent off the item from my neatest postal office with tracking information provided to the buyer. On November 3rd however, I received and email from the buyer and he stated that the item wasn't in the box. Instead it was a small children's toy in its place. I quickly responded and til him I will figure this out for him. I contacted the usps and they opened two cases. One was a general missing item case and the other one was a mail theft case. I finally received an answer a few days later from the buyers local post office and they said that if the box was damaged or anything of that nature, we would have documented it. Thus proved that the buyer received the item. I contacted eBay and the buyer throughout this whole rigorous process. EBay informed me that I am protected and I'm not at fault. However, on the 17th I believe it was, the buyer opened a case. I contacted eBay and again they stated don't worry about it you are protected. Also you need to stop contact with the buyer. I agreed and the case was finally closed on the 19th or 20th. It ruled in the buyers favor. I called and told them my side of the story and they said they had no documentation of me ever even calling and talking about this case and I have to owe eBay the money they refined the customer. In the appeal section on their website, it states "appeals must have new evidence and the seller must prove the item was delivered to the buyer" < I paraphrased. I contacted eBay to do an appeal and they denied it. They said I have no evidence and they can't do anything about it. I'm out my laptop AND my money. Though I had sufficient evidence and everything they still wouldn't help me and they all lied and said I was protected as a seller. I don't want to lose my money and my laptop I am going through so much I just want my money and some extra for time spent on this
Zipcode: 36877


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